In my years navigating healthcare and insurance—both abroad and here in the U.S.—I’ve seen how technology can transform the way we serve people. Emerging insurance markets, in particular, have a unique advantage when it comes to adopting AI: they aren’t held back by outdated systems. That means they can more quickly use AI to improve underwriting, streamline claims, spot fraud, and even enhance health-related tasks. Of course, adopting these new tools brings its own set of challenges, like navigating regulations, ensuring data privacy, and keeping up with evolving skills and risks that come with relying on complex models. Having helped many clients make informed decisions about their health and life insurance options, I’m encouraged by how thoughtful innovation—when paired with a personalized approach—can open the door to better, more flexible solutions for everyone.
